Delivery Information
Table of Contents
-----------------
1. Shipping costs
2. When will I get my order?
3. Where will my order ship from?
4. Will I be charged customs for my order?
5. My order should be here by now, but I still don't have it. What should I do?
6. How are your products made?
7. How do I track my order?
8. I received a wrong/damaged product, what should I do?
9. Production times
1) Shipping costs
Free shipping on orders over $99
Customers can now enjoy free shipping on all products on qualifying orders over $99 when shopping on www.m4tb.com. Customers with eligible orders over $99 are automatically offered free shipping at the checkout stage.
Shipping costs on orders below $99
See the table below for more information on shipping costs by shipping zone.
|
Zone
|
Shipping costs
|
Additional product
|
|
Europe
|
4,99€
|
0.00€
|
|
US
|
$4.99
|
$0.00
|
|
Canada
|
$6.99 CAD
|
$0.00 CAD
|
2) When will I get my order?
The estimated delivery time is calculated as follows:
estimated fulfillment (2-5 business days) + estimated shipping (see table below) = estimated delivery time
Estimated fulfillment time
When you place your order, it takes a few days for the product to be made. Our average order fulfillment takes 2–5 business days for all products.
Estimated shipping time
The standard shipping time depends on your location, but can be estimated as follows:
|
Location
|
Shipping time
|
|
USA
|
2 - 6 business days
|
|
Germany
|
2 - 6 business days
|
|
United Kingdom
|
2 - 6 business days
|
|
Belgium
|
2 - 6 business days
|
|
Bulgaria
|
6 - 14 business days
|
|
Croatia
|
5 - 10 business days
|
|
Cyprus
|
3 - 7 business days
|
|
Czech Republic
|
6 - 15 business days
|
|
Romania
|
7 - 14 business days
|
|
Denmark
|
3 - 6 business days
|
|
Estonia
|
2 - 4 business days
|
|
Finland
|
2 - 6 business days
|
|
France
|
2 - 6 business days
|
|
Greece
|
7 - 14 business days
|
|
Hungary
|
3 - 7 business days
|
|
Ireland
|
2 - 6 business days
|
|
Italy
|
2 - 6 business days
|
|
Latvia
|
2 - 5 business days
|
|
Lithuania
|
2 - 4 business days
|
|
Luxembourg
|
5 - 15 business days
|
|
Malta
|
3 - 7 business days
|
|
Netherlands
|
2 - 6 business days
|
|
Poland
|
3 - 7 business days
|
|
Portugal
|
2 - 6 business days
|
|
Slovakia
|
6 - 10 business days
|
|
Slovenia
|
7 - 14 business days
|
|
Spain
|
2 - 6 business days
|
|
Sweden
|
6 - 15 business days
|
|
Austria
|
2 - 6 business days
|
3) Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
4) Will I be charged customs for my order?
International orders may incur an additional customs and tax fee. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
5) My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@m4tb.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
6) How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
7) How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@m4tb.com.
8) I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@m4tb.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
9) Production times
Each product you see in our catalog is made on demand, which means that when you place your order, it takes a few days for the product to be made, and then it's sent out to you. It takes time for us to create and send out the product, but making each order on demand allows us to avoid overproduction. You can check out our delivery times in the section: When will I get my order?
